Archive for the ‘Communications’ Category

Gain insight into your customer’s mind with Survicate

As an organization, what would you say is the most important step towards growth? The correct investment, the right workforce, market strategies? We believe the best way to get ahead is by knowing exactly what your customers want, when they want, and in what form they want. How would you know that, you think? Through a well constructed and well conducted survey, of course!

survicate

Online surveys have always been powerful tools for any business. They let organizations gain deep insight into the whims and fancies of their target consumer base. On the one hand they can help make a service better by collecting suggestions, on the other hand they can help find out the reason why a user doesn’t want to use the service anymore thereby bringing about improvements. So come to think of it, conducting a short helpful survey is all about benefits for the organization and for the customers. And Survicate is an online tool that helps you create concise and effective surveys that always hit the bull’s eye.

Survicate – The quickest way to collect customer feedback!

Survicate lets you gently survey your website visitors by conducting unobtrusive targeted surveys. It helps you to find out who your visitors are, what their needs are, and why they behave as they do. By making responding to surveys a matter of a tap or click, Survicate allows you to make surveys a natural part of your brand experience. With the help of this tool, you can safely get rid of guessing and base business decisions on actual customer responses.

Survicate enables you to create effective and attractive questionnaires that people actually don’t mind filling out. It allows you to send the survey / questionnaire links to customers via email, text, or social media. Through a unique Net Promoter Score (NPS) feature, in which users rate how likely they are to refer your product / service to others, this tool lets you analyze how your product / service ranks among your customer base. You can couple the results of the NPS exercise by following it up with questions to understand why users rate you the way they do. You can even analyze your NPS in real time to spot the most common problems your customers face, solve them and reduce churn.

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Here are some of Survicate’s features that are worth looking into:

  • Lets you create surveys containing single questions with text answers or multiple choice questions
  • Lets you conduct surveys using Contact forms, Smiley face scales, and skip-logic
  • Lets you display custom ‘Thank-you’ messages at the end of surveys
  • Allows you to send survey invitations and target potential customers via Cookies
  • Allows you to chart changes in customer responses by referring to their past answers
  • Provides Reports and Analytics through CSV / XLS reports, Lead alerts, NPS analysis, etc
  • Enables you to customize surveys with color schemes, custom CSS, animations, delays and redirects
  • Offers robust security powered by daily backups, SSL certificate, and scalable infrastructure
  • Integrates seamlessly with the most popular marketing applications without the need of special technical skills or 3rd party connectors

How can you use Survicate?

Visit the tool’s homepage and click on the button that says, “Sign Up Free”. A simple, no-credit card signing up later, you’ll come face to face with your tool dashboard. On the top right corner you’ll find an easy option to alter your account settings and view your current membership plan (and an option to upgrade if needed). On the top left corner you’ll find a drop-down listing the websites where you wish to post the surveys you create. You may add new domains by clicking on (+ Add new domain) from the drop-down.

To start creating your first survey, click on the large plus sign above the words “New Survey”. A pop-up dialog will appear with the following choices:

  • Create New
    • Targeted Website Survey
    • Feedback Widget
    • Questionnaire
    • In-message Survey
    • Email NPS Survey
  • Use surveys library

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You could browse the surveys library to get an idea of how to create a good survey. The library has ample examples of Targeted Website Surveys, Full-page Questionnaires, and One-click Email Surveys / NPS to get you started.

If however, you choose to create a new survey, the options you will see next depends on which type of survey you want to create.

For Feedback Widget, you’ll directly see a pop-up asking you to fill up informational texts where required. After that you can select add-ons if any to include in your survey.

For the other types, you’ll be asked to enter a name for the survey and then proceed with adding type of questions, type of ‘Call to Action’, Design preferences if any, Appearance Settings, and finally, a button that activates the survey on your website.

The entire process is quite straightforward and easy to follow, really.

Pros VS Cons

It is after some time that we’ve come across a tool that has made it difficult to find cons with it. The pros are many, but the cons, well… not so much. Apart from a few more integrations we’d like to see supported by the too, there isn’t anything to complain about. Even the price is pocket-friendly.

  • Get ahead of competition by tapping on customer feedback with @Survicate survicate.com/ via @supermonitoring

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Final Words

So do we have a winner? We think so! Survicate is a tool that can prove to be imperative to your business’s success. All you’ve got to do is know how to use it right. Create awesome surveys with it and keep monitoring the results for better chances of success.

Collaborate Better with RealtimeBoard

People who work in teams understand the purpose and vitality of whiteboards. What looks like a simple, glossy, white surface actually solves the purpose of a thousand notebooks, scrap books, blueprints, maps, or any other term you might want to give to something that is used while planning and brainstorming for development. Today, you’d hardly find an organization that doesn’t use whiteboards in its discussion rooms. Even schools have made a switch from black and green boards to the more sleek white boards, and there’s a genuine reason behind the liking. Whiteboards are smoother, easier and quicker to clean, and can also be used as projector backgrounds. No wonder they’ve become so popular.

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With technology taking people places, project teams have become distributed. People often make use of online tools to collaborate and share ideas. Even meetings are conducted through video conferencing. But then, how can whiteboards be carried around? Does that mean teams no longer have a tangible place to brainstorm and depict their ideas through flow diagrams?

Well, that’s where RealtimeBoard comes into picture.

RealtimeBoard – collaboration made simple!

RealtimeBoard is an online tool that plays the role of an infinite whiteboard. Just as whiteboard can be reused over and over again by erasing and rewriting on it, RealtimeBoard lets distributed teams brainstorm seamlessly. The platform is laced with simple sharing options and powerful collaboration features to provide seamless communication and boost productivity. Moreover, it allows users to keep everything they need on a daily basis at one place including post-it notes, images, videos, documents, diagrams, spreadsheets, Google Drive files and more.’

The makers of the tool work with the mantra – “a picture paints a thousand words”. If you ask us, RealtimeBoard lives up to that mantra in every single aspect.

Here are some of its most remarkable features:

  • Easily customizable flexible workspace to jot down ideas, or build an entire project on the board
  • Facilitates remote collaboration with teams scattered all around the world
  • Uses an intuitive toolkit to create mockups and schemes, and leave feedback on your colleagues’ inputs
  • Enables easy addition of files, images and documents from your computer and Google Drive
  • Contains built-in collections and integrated libraries of icons, wireframes and other content ready to be used on your boards
  • Includes cool templates that you can refer to draw ideas for your projects
  • Allows you to share your whiteboard with your team and collaborate in real time
  • Easy conversion of whiteboard into presentations using the Frames tool

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Here’s how you can use RealtimeBoard

Visit the tool’s homepage and click on the blue button that says, “Start Collaborating Now”. You’ll be asked to sign up. Just punch in your name, work email and a password. Next, you’ll be asked to provide your official details, as in, team name, company size and a work phone. You can also start adding teammates immediately or leave that to later. A few more details later, you’ll be all set. If you wish to, you can watch a 2 minute video about how to use RealtimeBoard on the next screen. That will save you a lot of time of exploring the platform.

Post signup, you’ll have access to all premium features of the tool for 14 days. Once the trial period expires, you’ll have the choice to either downgrade your account to a basic one or pay to keep your premium features.

Once you’ve reached your board, you’ll see a grid layout depicting your whiteboard. On the left hand panel you’ll see a toolbar including various editing options – Insert Tool, Selection, Text Box, Sticky Note, Shape Drawing Tool, Pencil, Comment Box, Undo / Redo Button, Frames Tool (to create presentations from whiteboard), Full screen Toggle, Zoom In / Out Button. Go ahead, give the whiteboard a try, it’s quite simple really.

Once you have some ideas drawn or inserted or pasted (sticky notes) on the board, you can choose to export it as an image, PDF, download as backup, save to Google Drive, or attach to JIRA. To do this, click on the up arrow on the top left side of the screen next to your board’s name. Alternatively, you can invite teammates to edit the ideas or leave their comments. This can be done by clicking on the message icon on the bottom right corner of the screen. You can also share the board with other people by emailing them the link of the board. For this, click on the “Share” button on the upper right corner of the screen.

If you click on the home icon on the upper left corner of the screen, you’ll be redirected to your dashboard. Here, you can view all your different whiteboards and also keep monitoring the whiteboards other people have shared with you. This screen also displays some helpful examples of whiteboards fitting to different scenarios.

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Pros VS Cons

RealtimeBoard proves to be quite an interesting brainstorming platform for distributed teams. It has a lot of pros associated with it which are evident from its feature description and usage. But there are a few drawbacks too.

  • Deleting stuff on the board is tricky. You have to select the object to be deleted through the selecting pointer (arrow on the upper left corner of the toolbar), then right click to open a pop-up menu and then select delete. A simple erase button would’ve been more convenient.
  • The tool is truly beneficial only for teams that have people located at different physical places. In house teams can be much quicker with actual whiteboards.
  • The tool isn’t free of cost unlike the good old physical whiteboards.
  • Take your whiteboard wherever you go, try @realtimeboard realtimeboard.com/ via @supermonitoring

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Final Verdict

Good tool, but only for those who wish to bring in a certain level of organization to their brainstorming sessions.

Smooth screen sharing & web conferencing with join.me

Collaboration is the key to success in the modern world. Be it technology, design, or business, teams need to share their ideas and brainstorm in order to come up with the perfect product or service. As such, there’s no dearth of great tools that can provide an optimum platform for the same. But in a market practically overloaded with online, free utilities for the purpose, picking a trustworthy and competent one could be difficult.

joinme

Not actually, if you’ve got us to help you out! As always, we’re reviewing another brilliant online platform in this article. The tool in focus today is join.me; quite a popular name among collaboration tools.

Join.me – Collaborate better, online!

If you work in a distributed team, a simple task such as a status meeting could mean having everyone connected through conference calls. Imagine the kind of technical aspects that would need to be taken care of if you needed to demonstrate a design or a POC (proof of concept) or functionality to your counterparts or clients sitting in another country. You’ll need equipment to establish a secure connection, voice and image sharing tools and often screen sharing tools too. What if you could have all of that through one platform that comes with two major advantages – it’s free of cost and it doesn’t need any installations.

Join.me makes this possible. It is an instant online meeting solution that makes team-work easier than ever before. Screen sharing, audio / video conferencing and collaboration in a few clicks; that’s how simple it really is. The success mantra behind this platform is that it is easy to start, join and manage. And if you’re a viewer (not an active participant) in the meeting, you don’t even need to install anything on your machine. Just log on to the portal and choose to “Join a meeting”.

Here’s a look at the most prominent features of join.me:

  • The tool offers a new take on video conferencing. Called video bubbles, join.me facilitates light, floating visual images of you and other members. You can view live bubbles of one-another during meetings. You can even play with them (grab and bounce) if you’re bored!
  • User provisioning, tight policy and permission control, single-sign on, and detailed reporting, join.me is one of the most secure online meeting solutions.
  • It facilitates unlimited audio services using VoIP and dedicated conference lines in more than 40 countries. Includes audio conferencing by phone and Internet audio (VoIP) to enable you to see and hear everything in real time.
  • Gives users the freedom to join meeting from any device (desktops, laptops, tablets, or Smartphone) thus empowering your workforce to be more productive while on the move.
  • Allows you to record meetings so that you can refer to them later or share the recording with participants who missed them. To store recorded videos you’ll need a Pro account (5GB cloud storage) or an Enterprise account (5TB cloud storage).
  • One-click scheduler lets you set up meetings in advance. You can also choose to setup join.me meetings directly in Outlook or Google Calendar.
  • Swapping screens between presenters is super smooth too. One presenter can simply make any other participant the presenter so they can broadcast their screen with full control.
  • Offers you the control to personalize the link to join a meeting.
  • With join.me Pro account, you can add team members to make the whole experience more effective.

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Ranked number 1 in speed and ease of use, join.me has up to 90% of the fortune 500 companies among its user base. The service is ideal for sales demos, idea generation, external presentations and ad hoc get-togethers.

Tool Usage

To start using join.me for free, click on “Log in” on the upper right corner of the screen. First time users can then sign up for an account with LogMeIn services (creators or join.me). Once your account is created, you’ll see a pop-up asking you to start your Pro account trial. If you’re not ready to start with that yet, there’s an option to “skip” this step for now. Following screens are related to the Pro account as well so you can just let them be.

To get a glimpse of the action, start hosting a meeting or join a meeting through a smaller pop-up window just below the Pro account one. If you host a meeting, you’ll get a one-time code that you can share via email with other participants. To join a meeting, enter the one-time code that someone else shared with you via email. If you choose to host a meeting, you’ll need to download and install the join.me app on your machine. The download will begin automatically and once it completes, open it and start sharing your screen.

Pros VS Cons

Do we really need to revisit the plus points? Well, if you insist!

  • Instant screen sharing & video conferencing with VoIP
  • Online meetings with unlimited audio conferencing and more features for less than $20 per user / month that’s billed annually
  • Premium meetings with advanced management capabilities for less than $25 per user / month that’s billed annually
  • Smooth working on a variety of devices
  • Facility to record and save meetings
  • One-click meeting scheduler
  • Allows file transfer and presenter swapping

When it comes to pointing out the negative points of join.me they’re quite difficult to find. Except of course the fact that despite the claims of the tool to be number 1 in speed, the quality of the video or screen sharing will depend upon your internet connection speed.

  • Communicate using instant screen sharing and web conferencing through @joinme join.me/ via @supermonitoring

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Summing it up

All in all, join.me is one of the best collaboration tools in the market today. It’s simple and straightforward; a tool that actually focuses more on work and less on talk. So get productive!

Work, Talk & Share with your team in real time with Slack

If you’ve ever managed or been a part of a large team, you know how irritating it can be to wait for formalities like an approval to arrive in your mailbox before you can technically proceed. Similarly in the case of reports, even after you’ve just had a presentation or discussion within your team regarding results, you need to make it formal by typing a lengthy email with a report attached and send it to everyone on your mailing list; too cumbersome and frankly unnecessary if you ask us. It would all be much simpler if there could be something more informal and personalized that could be whipped up and shared quickly eliminating all time and technical constraints.

The good news is that a great app called Slack allows you to do just that!

slack

Slack – Real time messaging for corporate teams!

As much as it sounds like just another messaging app, it’s actually not. This app is designed specifically for professionals who wish to make inter-team communication better and simpler. With just the right mix of messaging-app glamour and corporate professionalism, this application is well on the track to become the next big thing.

Slack brings together so much in such a light look-and-feel that you’ll have a hard time initially to sink so much in. You can find something from most social platforms here – a little bit of WhatsApp (messaging groups, image sharing), pinch of Twitter (tag based topic search, referring people through @ tag) and more.

Some great features of Slack include:

1. Group conversations

Create channels (or more commonly called groups) within the team or with only a bunch of people specific to a task and communicate with them from anywhere at any time without having to be restricted to VPNs or emailing formalities. Add that personal touch through one-to-one private messages in case of sensitive matters. You can choose to create channels based on projects, teams or even a topic.

2. Share files

Get over traditional email attachments; drag-and-drop is the way to go with Slack. Just drag a document, screenshot or report in a group to share it with all participants instantly, without having to wait for them to check their email. You can even share presentations or videos through Slack and get immediate feedback and comments on it to start a discussion. Moreover, if you use services like Google Drive, Dropbox, or Box, just paste the link and that document is immediately in sync and searchable too.

3. Easy, extensive search

Slack makes searching for items easy. Just type in what you wish to search in the search box and whether it is a conversation, an item or a person, everything will be searched within milliseconds and you’ll see the results before you in a flash. Slack automatically indexes and archives stuff to make this possible.

4. Stay synced

If you frequently switch machines or platforms, you needn’t get into complications like exporting items or converting mailboxes. Slack being an online tool lets you stay in sync whether you work from your PC or your Smartphone so you can pick up exactly from where you left.

5. Custom notifications

Slack makes sure you never miss a thing or even be late in noticing. With custom notifications, you can make sure your phone or PC beeps every time you’re mentioned or an item is shared with you. Or if you prefer to not be disturbed, you can set that too.

6. Secure and safe

We’re sure that was the last item on your mind; well consider it checked too! All data within Slack is encrypted (256-bit AES and TLS 1.2) on the desktop or the phone. The makers perform security testing regularly to identify and resolve any loopholes so you can rest assured that your confidential data won’t be leaked online.
Aren’t you just dying to try it out?

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So how does it work?

To start using Slack immediately just signup for free through the tool’s website. You’ll need to supply your email address, pick a name for the channel you wish to create, pick a URL, choose a username for yourself and you’re done!

Click on ‘Explore Slack’ and you’ll be directed to the main chat-share screen where you can get hands-on action done. You can start by inviting people to join Slack or join an existing team that you know of. Thereafter, create as many channels as you need to. All your channels and people in your network will be listed in a panel on the left hand side of the window. And if you get confused about things, there’s a handy helpful tutorial to help you out.

Drag-and-drop items from your PC or phone into the chat window’s text box to share instantly. If you want to browse through the files shared with you or that you’ve shared, click on a small 3-dot icon on the upper right corner of the window. This corner of the window also has a search box, an ‘@’ sign to search for conversations where you’ve been mentioned and a star icon indicating items that you’ve marked as favorite.

Pros VS Cons

In addition to the list of awesome features it has, the practical plus points of Slack include quick image transfer, no VPN requirement, availability in both forms – client installation as well as web tool, freedom to create as many channels as you want depending on the requirements of your team, notifications if someone on the team is online and lots and lots more. The best part of this tool is that its basic version is free for as long as you want; meaning you don’t have to pay a penny if you just wish to use its basic version. For standard, premium and enterprise (launching in 2015) versions however, you need to pay a nominal fee. But then you get a lot of additional features too so it’s a win-win deal.
The only con with this tool seems to be slight connection issues on some mobile networks or client machines. But this issue too seems to be temporary so you shouldn’t really be worried.

  • Get over emailing formalities. Make work and sharing simpler and informal with @SlackHQ slack.com/ via @supermonitoring

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Final Verdict

All-in-all, Slack is a great tool for collaborating with your team and inculcating a bit of informal, happy work environment setting. You actually don’t have anything to lose so try it out with a couple of teammates just for fun and experience it for yourself.

Highrise – Stay organized, track tasks and take notes at a click

Are you thinking about starting a business of your own? Starting a business is an exciting proposition, but it’s also an incredibly challenging undertaking. Communicating your business, determining the key characteristics that will allow you to excel, exploring your opportunities that range from national and international, planning and preparing for every step in the process. You have a variety of options and tasks to manage all at once, wouldn’t it be easier if you had an assist that can make everything easier. Here we have for you, your personal business manager an e-platform that allows you to conduct, save and share all the necessary requirements of a successful business running – Highrise.

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Features

Highrise enhances communication – it allows you to track contacts and manage all business relations by simply providing you the facility to share address books, store important emails, attach documents and files and control who sees what with easy privacy settings so that your team can view the status of any business deal or transaction in a couple of clicks. You can easily make notes and pointers on a meeting or project, share important emails in privacy sharing for the important negotiations on corporate level, or share tasks related to any contact or project. You can also mark information private to yourself or select team members, so that you share what you want, when you want.

Have difficulty in tracking your projects not any more, Highrise ensures easy tracking of your tasks & setting reminders. None of your deals will ever fall through the loopholes and there will be no miscommunication as everything will be crystal clear. It allows you to stay on top of your new business pipeline by creating tasks to follow up with leads and check in with customers. View tasks by company, contact, or project, and add reminders to tasks so that you never forget to send an email again. With this magical tool you can assign tasks to team members and get reminders via email or SMS.

The best part about this platform is that it links all your major communication platforms making it easy to import your contacts from Outlook, Gmail, Excel, and more thus collaborating all the essential details at one spot for a detailed go through. No more having to bounce to your Inbox, find the right thread to reply to, and remember to BCC your drop box address. Also what’s awesome about this – it just augments Gmail. You can keep Gmail’s fantastic sender reputation, and you can find Highrise generated messages in your sent mail over in Gmail. So you don’t have to give up your inbox; you just don’t have to open it as often, if you’re using Highrise. Further it ensures your team to revert important emails at the right time with the right information. It allows you to send bulk promotional mails and add third parties via MailChimp. The imported files can be downloaded in simple CSV formats that can be forwarded on all professional fronts.

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To summarize Highrise gives you freedom to keep important customer emails together on one page, review communications with your investors, see all the people your company knows at major business fronts and how to contact them, See all the follow-ups scheduled for the day and the following week, attach notes from a business call, review a colleagues notes before encountering him or her, set reminders on important meetings, business anniversaries, congratulation and thank you notes. If a group of contacts all share the same address because they work at the same company, just add those contacts to the same company record in Highrise. When you would look up that contact in Highrise, the shared company address appears in the sidebar. You can also set up follow-up sales call with a lead or client and schedule them easily over the months span in a period of 30 days.

Highrise makes it easier to conduct combined projects by allowing you to set a task for a co-worker to review a proposal, search and filter all your contacts, tag contacts for easy organization, customize data fields for people and companies Hence becoming a very handy professional tool.

Interface

As its name suggests, Highrise has a high quality and user friendly interface. It is built around a satisfyingly simple design that brings order to potentially chaotic information. The platforms primary purpose is to organize all the different component parts of your projects – notes, pictures, people and places – in a personalized, easy-to-understand way. The site has a user interface which uses a selection of gestures to create a grid structure for any given task, and organize it as you see fit. It’s also fully collaborative, so users can share joint plans and contact each other from within the establishment and around.

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To start on Highrise

A 30 day trial is the best option to know that the platform is best suitable for you, it also gives you a fair idea of the features and the overall experience of the benefits of this platform for you. If you upgrade from a free account to a pay account you are not eligible for the 30-day free trial. The 30-day free trial on paying plans only applies if you sign up for a paying plan now. You can always downgrade later if you choose. Highrise is a pay-as-you-go service. There are no long term contracts or commitments on your part. You simply pay month-to-month. If you cancel, you’ll be billed for the current month, but you won’t be billed again.
The platform allows you to change the plan any time you want just click on the account tab and change your preferences any time during your usage. The website lets you pay via any medium accepting Visa, MasterCard, and American Express but it does not accept PayPal that might be a hindrance for now.

  • Highrise – the simplest online CRM that makes it easy for you to manage your business highrisehq.com/ @highrise via @supermonitoring

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Improve your odds of business success by understanding your managing needs as well as the options that are available to help you organize, run and grow your business. Find out how you can successfully grow your company with Highrisehq.com. Give it a try.

Live Chat Inc. – Offer Incredible Customer Service & Wow Your Customers

Live Chat, A web application that enables your sales or customer support team to interact with your customers through the website. It offers better engagement to the visitors with your website. Live Chat has numerous functions integrated and using facebook to know who your customer is and the ability to know more about the viewer or customer through their facebook profile is one feature that any ecommerce company or business would need.

Decreasing the customer service response time and increasing the customer satisfaction is what Live Chat does. A large number of people would love to get their queries solved immediately while browsing your website rather than waiting for customer service representatives to attend their call on phone. And on the other hand installing Live Chat would also cut down the cost for customer service.

Live Chat increases customer trust and confidence in your brand and also increases the number of sales as there is someone to guide the customer through the whole process especially when a customer is confused a sales representative would help them in making a sale for your brand.

Addressing customer’s frustrations is what usually huge brands invest in social media for but having Live Chat installed enables companies to save investments on social media as well and they can have large reductions in the negative publicity on the social networking websites such as facebook and twitter. Using Live Chat you can make sure all your promotions and discount coupons work in the desired manner and ensure that your customers are happy with your service.

LiveChat

Live Chat Inc. offers same features to giant ecommerce brands as well as to those ecommerce platform which is run by some individual person so let it be a one man army or a full fledged mob of people working for your brand you’ll have access to similar features.

Ease of Use, Appearance and Customization

Loaded with an easy to use bright and colourful interface which would suit any type of business and you have an option to customize the appearance of the chat window according to the colour scheme that matches your website or your company colours. Advanced users can edit the css and make changes to the widget. No credit card required for a signup and you just need to copy and paste a code to your website in order to integrate Live Chat. The ease of use is further accelerated by the clear and crisp instructions from the developers.

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Chat Features

Client End – Ability to add company’s logo and a picture of the operator who is responding to client or customer but this feature is optional. You can also add your social media accounts to the widget which informs the client/customer about your web presence.

Agent / Operator End – Wonderfully clean interface and has a software available for Mac or Windows. You are able to set a specific time for the tool to go offline when there is no activity performed.

Greetings, Canned Messages and Protocols – You can set greets and triggers for your customer and these can be customized in accordance with some specific rules. You can also set some phrases for quick response so that the customer wouldn’t have to wait for a long time. After installing certain code snippets you’ll be able to support multiple languages on the widget.

Analytics And Tracking – It shows the basic information about your customer including country, IP address and current webpage. It also allows you to know more about the customer using the social media and social network integration.

Integration And Support – Can be integrated with many applications such as Highrise , Salesforce, SugarCRM. It supports iPad, iPhone and Android devices.

Team Support and Integrations – Allows chat support representatives to work in teams and transfer chats from one gent to the other. Supports Agent Groups and people can select which department they would like to contact for their queries. It also creates a log history of chat for future reference.

Live Chat Customer Support – Helpful and easily reachable support and they give a quick response as well and answer all your queries related to the Live Chat widget.

Ticket System – Offline Messages can be handled easily using this feature on your website. Whenever the agent team is offline the client or customer messages would directly go to this system and has three status open, pending, resolved depending on whether your query is answered or not.

Reports and Stats – It shows a weekly report of all the live chat sessions and the quality of service your customers get through the customer service representative using the chat application. It also informs you about the missed chats and if your customers are satisfied with the response. It also informs you about the Queued visitors on your website who would like to chat and get their queries resolved and are waiting for an agent to respond this feature comes handy when you are thinking of expanding the live chat team. You should get in more operators when the number of people waiting for a chat goes up.

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Pricing

[Updated 04/17/2015]
Live Chat Inc offers two different plans one for individuals and the other for team. The fee for solo plan is $36 per month and it includes unlimited chats, ticketing system enhanced security and reporting. The team plan is for $39 per month which includes all the solo plan features as well as chat routing and agent groups. They also offer a $59 per month enterprise plan which has some additional features such as credit card masking,multi brand customization, On demand reporting and work scheduler.
Live Chat offers five different plans, starting at $19 per seat/month. And you can try out the service for free for 30 days.
Live Chat support is always more convenient, you can offer competitive services, get instant feedback from customers and you can help more people at the same time.

  • Try the best customer chat support system available and win your customers – @LiveChat Inc. www.livechatinc.com/ via @supermonitoring

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But there are some customers who wouldn’t like specially those who aren’t tech savvy. Also, chat support may not work well on all mobile platforms. Prank chats are also one of the problems people face when they install chat support systems on their business websites. Also, you should be careful as you would have to give a quick response to the customer or else he may get frustrated while using chat support unlike email or phone support systems.

Do take care of these points when you install Live Chat Inc widget, It’ll surely help you making your business.

Qualaroo – smart behavior insight surveys

Customer development and customer management these days require a huge investment of hands on time by the founders in interviewing the market participants, but as an organization grows and expands one hardly gets enough time to get the details about the customer experience by the customers who may or may not buy your services. There is always a scope of improvement and for improving the services you offer on your website you need to understand the user behavior on your website.
When you are aware of the intentions of the user and issues which may keep the user away from taking a decision you seek for, you would make changes based on these details which will enhance your website, improve the site performance and increase your revenues.

qualaroo

Let us assume you had a shop in the real world and all or most of the customers  who visit your shop walk away after having  a look at the products without making a deal, now wouldn’t you ask them the reason and try to come up with an offer which would suit the customer. Qualaroo does the same thing now if you have an online shop you would obviously like to know why a user didn’t buy your product this is where Qualaroo steps in by asking certain set of relevant questions like Are these services too expensive? Or the products you stock are irrelevant or not according to the needs of the visitor.

Qualaroo helps you get deep inside the heads of the people who visit your website and know what these visitor think about your business and what barriers keep them away from converting. It helps you understand and improve user experience on your website and drive better results. Qualaroo offers services called Qualaroo Insights, Qualaroo Convert and Qualaroo for Mobile.

Qualaroo Insights

Easy to build and design micro surveys targeting your audience as they surf your website can be integrated using a single code which you need to install on your website. Qualaroo offers intelligent question branching so that you can nest up a new question based on a previous answer or answers. Qualaroo includes a library of questions which you can include in your surveys to ask the visitor making the survey more efficient and perfect. There may be a difference between what a user says and what he does on your website, thus Qualaroo can be effortlessly integrated with Google Analytics or KISSmetrics to offer a proper detail about a user experience like what a visitor did and why he did that. You can take more informed decisions and update your websites in accordance with the requirements of the visitor to ensure a decent conversion rate.

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Qualaroo Convert

Qualaroo convert enables you to tap more sales by giving the right offer or content and it makes you aware of the unique needs of a user to achieve that. Redirecting users to a call to action screen which may offer discounted rates for services. You can deal with last minute objections of the users more efficiently using qualaroo with fewer efforts. It can be easily integrated with the live chat services. After asking a few questions you may lead your visitors to a live chat session where a representative can solve his or her queries. You can also ask a few questions and present the user with a offer which may lead to an increased conversion rate.

Qualaroo for Mobile

Qualaroo is the first survey service available for mobile users visiting your website. Qualaroo enables you to know the needs of the mobile users and offer your services accordingly.

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Qualitative Analysis of your business

Instead of going for numerical analysis Qualaroo allows you to have qualitative analysis of your business for example, It may allow you to ask open end questions so that users may write whatever they feel about your services instead of asking them to rate your business on the scale of 5 or 10 and providing insights like 56% users like your services. By asking open ended questions Qualaroo would allow you to come up with more creative and innovative ideas to increase your business. Though this may take time but would surely help you a lot with Qualaroo performing most of the tasks you would just have to read feedbacks and respond in the right direction. Qualaroo allows you to collect the data and export them into an excel sheet to keep a record of the areas you need to work on. It also allows you to create pie charts on the data collected.

Points to keep in mind while creating surveys on Qualaroo:

  1. Feedback should be asked only once to the user and not as many times he would visit the website.
  2. Always check how the survey comes up on your website and place it according to the website design it shouldn’t appear out of the place.
  3. Always thank people who complete surveys on your website as they are giving you their valuable time to enhance your services.
  4. Being polite while you create and place your surveys would surely help you a lot and these surveys should appear as spams to the people who visit your website.
  5. Always schedule your surveys.
  6. Ask more open ended questions.
  7. You can or you must ask for email address to contact in case you would like to get in touch with the customer who visits your website.

Pros

  • Offers customizable surveys that is, you can create a survey on your own or use the survey questions recommended for the kind of website you own.
  • Comes with attractive themes and has a good visual appeal which would easily complement any website.
  • You can select who should see your survey like for returning visitors or people who visit for the first time.
  • Has wonderfully easy to handle dashboard with easy installation.
  • Works awesomely well with http as well as https pages which have secure SSL certificate.
  • Provides immediate feedback from users.
  • Offers better customization than other available options for similar tasks
  • No training required.
  • It is useful not only for ecommerce websites but also for blogs and forums as it would allow you to ask people what would they like you to write about.

Cons

  • Wont capture details when a user leaves in comparison to some other available options.
  • Expensive for small scale business.
  • It often seems to track impressions rather than tracking the unique visits.
  • Create smart micro surveys targeting your audience as they surf your website with @Qualaroo qualaroo.com via @supermonitoring

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Qualaroo is an innovative tool to tap more deals from your own website than targeting some other website’s audience and gaining traffic from them. Installing a small code snippet would bring wonders to your website or blog and would efficiently increase your sales for sure.
I strongly recommend people to use Qualaroo themselves and do write us about your experiences. That’s all for now. Toodles!

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