Groove is largely used by businesses to help their staff provide personalized customer support system most cost-effectively and efficiently possible.

Today, we’ll take a look at the ubiquitous offers of free monitoring of the availability of websites. Why are they free, how do they differ from paid services and is it worth using them?

For any business, to ace success mastering customer support is essential. We often come across stories of how even after having great products and services, organizations aren’t able to reach the pinnacle they desire, all due to negligence in the customer support area. Believe us when we say, designing and delivering a great product is […]