Posts Tagged ‘knowledge base’

Notion: The four-in-one workspace for enhancing productivity

Commonly known as “internal wiki”, Notion is a one-stop workplace where individuals as well as teams can work on their projects, plans and ideas. The Notion workspace is a place where users can visualize, create, write, and cooperate with one another to come up with exciting ideas and concepts. Operating from Mission district in San Francisco, the Notion online tool is all you require to get all your work done under one roof. Once you have associated with Notion, the workspace opens up for you a personal Wikipedia with endless information, a calendar, and a complete task list of all your work including both completed items as well as incomplete ones. Notion functions on all operating platforms like Android, iOS, Mac, Windows, and the Web.

Notion

Notion: An all-in-one space to enhance workplace performance

Notion brings together four tools under one roof. These include Notes and Docs, Knowledge Base, Tasks and Projects, and Spreadsheets and Databases. Notes & Docs can easily replace Google Docs with more than 30 media types to choose from. Next, the Knowledge base can convert all your knowledge into readily visible answers. Under Tasks & Projects, tools like Kanban board, calendar and list views help to relegate and effectively complete all the tasks at hand. Last but not the least, we come to Spreadsheets and Databases tool which takes note of your distinctive work and keeps proper track of all the work done. Notion provides the building blocks and you can create your own layouts and tool kit to get work done.

Notion online tool is a big boost for teams as they can easily share, discuss, and dissect different tasks and projects. As all the tools are present under one roof, exchanging and analyzing ideas/works saves up on a lot of time, money and effort.

Some of the main features of Notion are explained in detail below:

  • The Notion online tool is free and easily available across devices like web, mobile and desktop.
  • Notion functions on the concept of blocks and it can be any format like text, image, check-list, bullet points and code. Whatever is written can be converted into a stand-alone page or an entire database.
  • Notion helps individuals improve their personal productivity by a large extent by writing better content and staying more organized.
  • The online tool syncs all of the users devices and collaborators in real-time to enhance productivity.
  • Notion has a unique editor, which rearranges all your thoughts and daily plans in a simplified manner so that you can go about your work in easily.
  • Notion has many keyboard short-cuts that help access all the features at one go.
  • The online tool has an effective, powerful editing interface and a highly recommended UX.

Notion - screenshot 1

How It Works

After getting a basic understanding of all of Notion’s features, let us now take a look at how the online tool functions:

  1. To begin using it, clients first need to set up an account using their e-mail id.
  2. In the beginning, Notion will require certain basic information about the users.
  3. When one logs in, Notion also runs an introduction program for new users.
  4. After logging in, a new user can take a tour of the Notion Pages to understand what the online tool can do for you.
  5. Notion works with the help of “blocks”. A block is any item that the user wants to include on their page. It can be a to-do list, an image, a code block or an embedded file. When users begin operating, they create a single page and it can become their first block.
  6. Users can operate the blocks as and how they want. Notion’s free offer allows for the usage of 1,000 blocks. If the home page becomes too crowded, users can also delete existing blocks for more space.
  7. After settling in, users can embed media like videos, photos, files, code, and audio among others. This will prove beneficial for the user as they go about exploring the online tool.
  8. The biggest advantage of using Notion is that the user can customize it as per their requirement.

Notion - screenshot 2

Pros and Cons

Let us now take a look at some of the pros and cons of using Notion.

Pros

  • Perfect balance: The biggest advantage of using Notion is that it has a perfect balance of all tools. All the four tools are given equal importance for the convenience of users.
  • User friendly: An advantage of Notion is that it is highly user friendly. A new user can easily navigate the online tool with all the instructions given when they first log in. The support staff also offers ample help.
  • All-in-one: Another pro is that everything is under one roof so the user does not have to open multiple tabs while working.

Cons

  • Lacks proper organization: While many negatives have not been mentioned about the tool, some users have pointed how there is no method to organize unplanned tidbits and items.
  • No assorted email facility: Users have also raised objections about the lack of manifold email support, which can differentiate between work and personal email ids.
  • Share, discuss, and dissect tasks and projects with @NotionHQ notion.com/ via @supermonitoring

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Verdict

Clients worldwide have given a thumbs-up to Notion as it combines together all the apps which they need at one place. As it can be operated across multiple forums, anyone anywhere can make use of this online tool. The attraction of doing everything from one spot is certainly going to bring in more users in the long run. From our end too, the tool gets a thumbs-up!

Offer better customer support with Sugester

For any business, to ace success mastering customer support is essential. We often come across stories of how even after having great products and services, organizations aren’t able to reach the pinnacle they desire, all due to negligence in the customer support area. Believe us when we say, designing and delivering a great product is not the only thing that warranties success. You as a company need to be there to answer any and every question or concern your consumer may have. Agreed that it’s time taking and an often painful activity, but the results are totally worth the effort. And when you’ve got great tools like Sugester to assist you, why worry at all?

Sugester – Enhance your Customer Support Facility

Sugester is one of the simplest online applications available to help you provide better customer support, get new customers, and create an advanced ticket management system for your business. The tool serves as a one-stop helpdesk for you and your customers and helps keep both parties on the same page. With Sugester you can drastically cut down query response times by collecting and sorting through incoming messages, assign tasks to teams, and also monitor resolutions through a single interactive interface. With help materials posted online for 24 / 7 / 365 support, the tool makes sure you involve your team to resolve issues only when required. Also, it lets you monitor communication across various channels (email, phone, chat, and social media) at one place.

Sugester promises to help optimize your business communications by serving as a better formulized, specifically targeted, ever-present feedback and support platform. Some of the most appealing features of the tool include:

  • A simple yet powerful Customer Relationship Management (CRM) tool that allows you to maintain profiles of your key customers, keep records of interactions and financial history with them, maintain regular contact with them, generate funnel charts and more.
  • You can add a “Sugester Live Chat” window to your website by pasting a simple code snippet into your site’s code. That’s all you need to start chatting with your customers right away. The chat feature lets you avail benefits such as customizing its look-and-feel, persistent sessions, searchable archives, etc.
  • Sugester is ideal for your company if your support team shares a common email id (for ex. help@company.com). It makes sure all emails get answered and that too, by the most apt team member. This feature includes time tracking, analytics, activity tracking, response rating, and canned response creation facilities.
  • The software makes you better at task and project management by enabling you to easily create and assign tasks, group them into projects (with attributes such as deadlines etc.) and measure how long they take to complete.
  • Offers a WYSIWYG editor to write, format, and edit professional help content without any programming. Even lets you create pop-up tips and intranet knowledge base for all team members.
  • Provides a manageable forum to serve as a sounding board for complaints, suggestions, ideas and more.
  • Integrates with Plivo, Telecube and other prominent VoIP providers to let you make / receive calls from computers, track call statistics, monitor email and phone conversations, etc.
  • Provides a host of emailing features to allow you to concentrate on your core product and services without having to worry about auto-responses, mailing lists, custom footers, group mailing, etc.

How does this work?

To start using Sugester you can sign up with your email and password or with your Facebook credentials. You will be provided with a URL where your Sugester program will be available. By default this URL will have your email id in it, but you can change it to anything you want. To proceed, click on “Go to Program”. Sign up might take a couple of seconds after which you’ll be directed to a “modules” page that shows all the features the tool has to offer. You can hover on any feature to highlight it and click to select.

We clicked on Live Chat which enabled it and then proceeded to chat settings by clicking on the settings icon on the top right of the ‘Live Chat’ option. It opened up a page from where we could click on a link to get the code snippet for a chat window for our website. On proceeding we were required to fill out our chat window requirements and save. Thereafter a unique live chat window code will be generated for your website which you can also test right within Sugester.

Next, we tried our hand at Knowledge Base creation. The process was similar to the one used in Live Chat. Click to enable, edit settings, and configure as per requirement. At any point, to go back to the “modules” page, simply click on the Sugester icon on the top left corner of the screen. You can also go to settings for profile, account, language, etc. by choosing an appropriate option from the menus displayed on the top right corner of the screen.

So how does it turn out?

In our trials, Sugester seemed to be a cool tool that simplified the setting up and configuration of solid customer support for any website. However, what we noticed was that while the process to enable features and tune them to our requirements is quite simple really, first time users would need to have a slight know-how of the tool before comfortably playing around. So there is a learning curve attached.

Other than that, we found Sugester very impressive. It is also quite affordable with plans ranging from free to max ($49 per month per account).

  • Build better customer support with @sugester sugester.com/ via @supermonitoring

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Final Verdict

In this money hungry world, Sugester is a tool that attempts to truly help you out at a price you won’t mind paying. Thumbs up to the tool!

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