Best Email Tracking Software to Monitor Response Times

It’s easy to lose track of which messages you’ve answered or how long you take to respond. That’s where an email tracking software solution proves its value.
With it, you can easily identify patterns in your communication, such as how quickly you respond, any delays, and where important messages may slip through. With 77% of customers expecting an immediate reply, these tools have never been more vital.

In this guide, I’ll walk you through 11 reliable and user-friendly email tracking software solutions that you can try.

11 Best Email Tracking Software Solutions to Monitor Response Times

The ideal email tracking software solution should be easy to use, secure, reliable, and compliant. It should also strike a balance between pocket-friendliness and vital tracking features and data analytics.
The following 11 tools have just that and more.

1. timetoreply

The timetoreply tool helps you see how quickly your team responds to emails. This email tracking software solution connects to your existing inbox and gives real-time data on reply times for each team member.

From the dashboard, you can see who’s meeting targets and where response delays are happening. You can set alerts to catch SLA issues early and track long-term trends with scheduled reports.

What’s more, it has leaderboards that keep everyone engaged and focused on faster replies.

Pricing: Starting at $25 per user per month, it’s a straightforward tool for improving email responsiveness.

2. Email Analytics

Email Analytics shows how many messages you send and receive, your busiest hours, and how long your team takes to reply.

Moreover, you can click on any metric to see the actual emails behind it and compare response habits across senders or teammates.

The built-in AI sentiment analysis also highlights the tone of your conversations, helping you understand which exchanges land well and which need extra care.

Moreover, the real-time SLA alerts help you stay ahead of missed replies.

Pricing: Starts from $19 per inbox per month.

3. Boomerang for Gmail

This is an email tracking software solution that works seamlessly within Gmail.

Its standout feature is the built-in scheduling tool, which makes managing follow-ups effortless. It also prevents anything from slipping through the cracks.

You can set reminders for emails that you haven’t answered and even automatically resend them if needed. It smartly detects incoming replies to cancel unnecessary prompts.

Pricing: Boomerang offers a 30-day free plan, with paid tiers starting at $4.98 per month.

4. Hiver

Hiver turns your Gmail inbox into a shared helpdesk. It tracks metrics like first response, average reply, and resolution times so you can see how quickly your team responds to emails.

Its built-in analytics make it easy to measure performance and spot delays before they affect customers. You can use shared drafts, templates, and automated assignments to keep teamwork effortless and organized.

Additionally, its AI Copilot helps draft quick, accurate replies to save time on every conversation.

Pricing: It offers a free forever plan, with paid tiers starting at $24 per user per month.

5. Zendesk

Zendesk is an email tracking software solution that helps teams measure how quickly agents respond to customer messages.

Zendesk turns every incoming email into a ticket and tracks the time until the first agent reply. It also tracks SLAs, making it easier to see if your team is meeting response targets.

You can view these metrics in real time through Zendesk Explore or get detailed data using the API.

The reports show calendar and business hour performance, showing you how efficient you are.

Pricing: Plans start from $25 per user per month.

Pro Tip: Automate your email marketing campaigns for your SaaS business with Moosend to boost results by streamlining efforts, tracking, and evaluating your campaigns.

6. Keeping

Keeping fits right into Gmail, so you can track response times without switching tools. It shows who’s handling each message, when replies go out, and which emails still need attention. The dashboard updates in real time, helping you avoid delays.

You can also see workload distribution and spot bottlenecks early. Reports show first reply time, average resolution time, and how quickly agents close out tasks.

With SLA tracking and automated reminders, this email tracking software solution helps you send timely, consistent replies.

Pricing: Plans start at $14 per user per month.

7. Email Meter

Email Meter shows how fast your team responds to emails across Gmail and Microsoft 365. It tracks response times for individuals and teams, so you can see exactly where performance dips.

You can customize dashboards or schedule automatic reports that summarize key metrics every week.

The system also flags slow replies, monitors SLAs, and highlights busy hours to help you manage workload better. Everything updates in real time, empowering your team to stay on top of performance.

Pricing: It has a free plan and paid options start at $19 per user per month.

8. Front

Front centralizes email, SMS, and social messages in one place while tracking how quickly your team responds. It automatically routes new messages to the right person, helping teams reply faster and stay organized.

You can view live response metrics, compare agents’ performance, and use automation tools to handle routine communication. This email tracking software solution has AI tools that analyze conversation tone and efficiency, giving you feedback without extra work.

It’s ideal for teams that handle customer messages across multiple channels.

Pricing: Plans start from $35 per seat per month.

9. Help Scout

Help Scout makes it simple to track your team’s response times for customer emails. It converts messages into tickets and measures the time from creation to the first reply. It presents all this data in one easy-to-use dashboard.

Its reports show individual and team response times and workload trends. The platform tracks SLAs and sends alerts when response targets aren’t met. This email tracking software solution also integrates with tools like Salesforce and Jira for broader visibility.

Help Scout turns response-time tracking into practical insights your team can act on immediately.

Pricing: Starts at $50 per month.

10. Trengo

Trengo combines email, chat, and social communication into one shared inbox that tracks how quickly your team replies. You can see response times and conversation progress without switching tools.

This email tracking software solution tracks first response time and resolution speed in real time, letting you spot delays and reassign tickets instantly. Trengo uses AI to automatically categorize and prioritize new messages, so you can reply faster to urgent ones.

Moreover, its detailed analytics show your busiest hours and how you meet SLA goals.

Pricing: Plans start at $408 per month, but you get robust automation and deep multi-channel analytics.

11. Drag

Drag turns Gmail into a shared inbox that visually tracks how long it takes your team to respond to each message. It shows when emails are sent and measures the first and average response times for each agent. You can clearly see how fast your team replies.

With real-time kanban-style boards, you can easily spot pending emails, reassign work, and prevent delays. Its automation tools handle follow-ups and reminders so messages don’t pile up even during busy periods.

You can filter reports by tag, project, or customer to spot trends in reply speed and team efficiency.

Pricing: Starts at $12 per user per month.

Conclusion

The right email tracking software solution makes it easy to see how fast you respond and where to improve. I’ve seen how it turns everyday emails into useful insights that actually help you work smarter. Once you start tracking response times, it becomes easier to spot slow replies and stay consistent.

So, choose one and see how much faster you can respond when you have the right tool in place.

About the Author

Reena Aggarwal – Director of Operations and Sales at Attrock, a result-driven digital marketing company. With 10+ years of sales and operations experience in the field of e-commerce and digital marketing, she is quite an industry expert. She is a people person and considers the human resources as the most valuable asset of a company. In her free time, you would find her spending quality time with her brilliant, almost teenage daughter and watching her grow in this digital, fast-paced era.